Webroot Mac Version 9
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Webroot Mac Version 9

Dear Webroot MAC Users, We are experiencing an issue with Webroot SecureAnywhere for Mac version 9.0.10.90 and Apples latest macOS, 10.15 Catalina.

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If you havent updated to macOS 10.15 Catalina: Our current software version is not compatible with Catalina and if you update to macOS Catalina (released October 7, 2019), it will prevent Webroot SecureAnywhere from functioning properly.

It also will generate alerts on your computer that will be repeated even after dismissal.

We will update this article when we have released the version of Webroot Secure Anywhere that is compatible with Catalina.

There is no impact to Windows operating systems.

Click the General tab, a screen will appear as shown in step 4.

Click Allow Anyway.

If another WSDaemon message appears, click Open.

Restart the computer If you need additional assistance, please open a ticket with Support.

Business Support Consumer Support We have worked closely with Apple over the last few months on a version of Webroot SecureAnywhere that works with Catalina but need additional time to be compatible.

Our development team is working tirelessly to fix this issue.

This is a precursor to the version (9.1.xx) that supports Catalina, that will prepare all the endpoints to be sure that Macs on Catalina get the right update without impacting users on Mojave and earlier Mac OS versions.

In the meantime we could use a few beta testers to give us feedback.

If this is something youd like to participate in, please click here.

The timeline for the GA release for WSA version 9.1.xx with Catalina support is mid-November 2019.

If youd like to test our new Mac beta, please go here and follow the instructions to request access.

For those of you who are still waiting to get in, we will be manually sending out the beta key codes soon.

We will keep this thread updated as more information becomes available.

Weve created step by step instructions for you that you can find here.

Well send you an e-mail with instructions to reset your password.

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